At Armour Workwear Ireland, we strive to ensure that our customers are fully satisfied with their purchases. If for any reason you are not completely happy with your order, we are here to assist you with returns and exchanges. Please review our return policy below for more details on how to proceed.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original condition, and with all tags and packaging intact.
  • You must initiate the return within 15 days of receiving your order.
  • Certain items, such as personalized or custom-made products, cannot be returned unless faulty.

2. How to Initiate a Return

If you wish to return an item, please follow these steps:

  1. Contact Us: Email our Customer Care Team at info@armourworkwearie.com, providing your order number, the item(s) you wish to return, and the reason for the return.
  2. Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number. You must include this number on your return package.
  3. Package Your Return: Ensure the item is securely packaged to avoid any damage during transit. Include your original receipt or proof of purchase in the package.
  4. Return Shipping: You will be responsible for covering the cost of return shipping unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure safe and timely delivery.

3. Refund Process

Once your returned item is received and inspected, we will notify you via email of the status of your refund. If approved, your refund will be processed and applied to your original method of payment within 15 business days.

Please note:

  • Shipping costs are non-refundable.
  • If the item is not returned in its original condition, we may deduct a portion of the refund to cover the loss in value.

4. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at info@armourworkwearie.com. We will guide you through the exchange process. Please note that items must be returned in the original condition to be eligible for an exchange.

5. Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us immediately at info@armourworkwearie.com with your order number and photos of the damaged item. We will arrange for a replacement or refund as quickly as possible at no additional cost to you.

6. Non-Returnable Items

Please note that certain items cannot be returned, including:

  • Customized or personalized products
  • Clearance or final sale items

7. Contact Us

If you have any questions or concerns regarding our return policy, please don’t hesitate to reach out to our Customer Care Team:

This return policy ensures clarity for customers, covers common concerns, and reflects the professionalism and customer-centric approach of Armour Workwear Ireland.